Testimonials

Craig thank you for the session you conducted on the 18^th of May the feedback has been sensational. Here are two:

1. This is the best training session I have attended in my 5 years as a broker
2. If you told me the same session was on tomorrow morning at 8am and would cost me $500 I would be there it was that good.

Clearly Craig you made a significant impression on the participants and I think transferred some real ownership to the brokers. I am looking forward to future sessions where we can continue to build on the platform you have already put in place.
Paul Chesterman- State Manager VIC/TAS

“Craig has coached my contact centre staff in two of my previous operations in both Health and Financial Services with quality results. I still hear the team members quote Craig’s examples, particularly when dealing with challenging situations. Craig has immediate and lasting impact with his coaching sessions and I have no hesitation in recommending him to any prospective client. His passion for life comes across in his dedication to his family and friends and his application to his business, Craig is at the top of his game.”
Darryl Fletcher – Senior Associate, CSBA. ( ATA National Call Centre Manager of the Year 2008)

“Craig's techniques have resulted in a large increase in turnover for my franchise business FROM THE SAME AMOUNT OF LEADS. Better conversion, less time and effort, greater profits. Fantastic. My team and I love his sales systems and refer to them daily- they are now the cornerstone of our internal systems. Craig's presentations are not ordinary either. His style is very direct and refreshingly no-nonsense, resulting in people facing their "fear" of trying something new (or something they are uncomfortable with) immediately. His techniques were VERY easy to implement into my business. Craig's service didn't stop in the classroom either. He has visitied my office on a number of occassions to make recommendations, and has even dropped in "out of the blue" to check up. There is no doubt Craig is committed and passionate, which definitely comes though in his presentations. His are not "rah-rah" sales sessions, rather great ways to increase your profits from your existing lead sources using some pretty simple behavioural techniques and in most cases by simply watching and asking. All you need to do to increase your results is use them! Please feel free to contact me with any questions at all."
Ben Herden Mortgage Choice Gymea.

"I would like to personally thank you for your training last week.  It has already had a direct impact on the motivation of our team in creating a positive approach towards building new business.  It has also created a real hunger for success in seeing how easy the sales process can be. The office here had a “hum” about it that I haven’t seen for a long time.  Everyone was hands on with making calls to inactive clients and very eager to do so.  It is very obvious in the degree of change that we take with our call process now.  Where we were stumbling and finding it hard to continue the conversation after hitting continual walls, we are now seeing calls converting into at least a 15 minute call time.  We are finding the prospective clients are virtually laying their cards on the table in the first call in obtaining a full data collect, which would have once taken us a number of calls and meetings to get to the same stage. Again, I can’t thank you enough!"

As part of our work with Mortgage Choice I attended one of Craig's one day workshops. To be honest, I was apprehensive..... was he going to be some kind of "unleash the power within" freak? A walkin talkin spouter of cliches? No. It was a thoroughly enjoyable and worthwhile day and I learned a lot. I have recommended Craig's sales training workshops to a number of companies who need to drive big improvements in their sales dollars from their managers, franchisees and business owners. Craig teaches non-sales people how to sell, by listening, not talking.”         Liz Rowell, Managing Director, Red Ark Marketing

“Holy Cow! If you consider yourself a professional, then you must be keeping up to date with the trends in your industry right? Well, if you havn't done this sales training, you are doing yourself a great injustice. If you think you've done it all before, well maybe you have, but they will bring it all back to basics.....then tweak it. It's like perfecting a basic recipe and adding a few core ingredients for a wow factor. Trust me. This training is excellent value for money.”